Frequently Asked Questions
For Guests
Is it free to attend?
Yes it’s absolutely free to attend One Day at Christmas at any venue.
How do I sign up?
You can sign up by completing the online guest registration form here.
What happens if I sign up and can’t make it?
Please call our hotline 01933 445538 or email ops@mashmedia.net and let us know so we can release the place for someone else.
Are there dietary options available?
Yes, we cater for most dietary requirements. Just tell us on the day if you have any special dietary requirements or allergies that need to be considered by the catering team.
What is the accessibility like?
Each venue has detailed accessibility guidelines on their websites:
Are there medically trained staff onsite?
Yes. Each of the venues will have trained first aiders onsite. If you are particularly concerned then please contact the venue directly to discuss.
Will there be sign language interpretation?
This can be arranged if you request it in advance - please contact our hotline 01933 445538 or email ops@mashmedia.net
For Volunteers
How Can I Get Involved?
if you'd like to volunteer for One Day at Christmas please register here.
What to expect if you volunteer for One Day at Christmas
Volunteers are required to help with the smooth running of the event. The venue will inform you of your duties on the day, but expect to welcome guests and help escort them from the drop off point to the event area, serve drinks and food to tables, assist with general requests throughout the day. This is intended to be a special event for people who may be lonely at this time of year, so please come with a smile and help to make this a special day for everyone involved.
Do I have to be a benefactor or event partner to volunteer?
No you don’t, but volunteering places on the actual day are always in high demand so donating organisations will be given first allocation.
I can’t make the actual day is there anything else I can volunteer to help with?
Yes, from wrapping presents or helping to organise elements of the event, please email jo@raccoonmediagroup.com to find out how else you can support the events this year.
If I volunteer on the day will food be provided?
Each venue will differ and may depend on the number of guests that will be attending, but every effort will be made to provide some catering where possible. Once your volunteer application has been successful your details will be sent on to the venue and joining instructions sent prior to the event.
Can I choose the venue I volunteer at?
You can select your preferred venue when you sign up and we will do our very best to accommodate you, we will be in touch in good time with an update.
What should I wear?
Please wear something comfortable and festive. Remember you may need to do a fair amount of walking and serve food and drinks from the kitchen area, so practical shoes are advisable.
Time commitment
Please be prepared to commit a whole working day where possible (9am - 5pm). It is unlikely that you will be required for the full day, but depending on the venue and the role allocated to you, there may be a requirement to help with the event set-up and/or breakdown.
